Consumer Reports: Should you trust AI with health questions?
More people are turning to ChatGPT and other AI tools for health questions. But Consumer Reports explains that they aren't always accurate. More people are turning to ChatGPT and other AI tools for health questions.
More people are turning to ChatGPT and other AI tools for health questions. But Consumer Reports explains that they aren't always accurate.
More people are turning to ChatGPT and other AI tools for health questions. But Consumer Reports explains that they aren't always accurate.
What Happened
More people are turning to ChatGPT and other AI tools for health questions. The answers are fast, and they often sound reassuring and trustworthy.
One survey found 17% of adults ask AI chatbots health questions at least once a month.
Chatbots should never be used in a medical emergency.
Always verify what you learn using trusted sources such as MedlinePlus, the CDC, or a recognized medical organization.
Key Details
But Consumer Reports explains they aren't always accurate. AI chatbots such as ChatGPT, Microsoft Copilot, and Google Gemini promise detailed answers in seconds.
Keep your sensitive personal health information private.
Consumer Reports' advice: Use AI as a starting point for information — not for diagnosis or treatment.
So whatever information you tell a chatbot could be used, sold, or even stolen in a data breach.
Why It Matters
"They can be quite good at generating a lot of information, and they're very comprehensive and easy to understand." But experts say these chatbots aren't always reliable.
Many respondents couldn't tell the difference between an AI-generated answer and one from a real doctor.
People tend to over-trust AI-generated medical advice, a recent study found.
What Reports Say
Coverage of the story so far points to:
Continued reporting by WISN as more details emerge
